DATA PROTECTION OFFICER AT RESPONSE ONE

Step into the exciting world of marketing as a Data Protection Officer. We are offering excellent benefits in a great environment, with opportunities to advance alongside some of the best leaders and talent within the marketing industry.

THE COMPANY

Response One is an insight-driven marketing agency backed by the power of the St Ives Group, specialising in delivering innovation alongside the highest standards of client service with a professional and co-operative approach to doing business.

Our work family is a group of brilliant people who inspire trust, respect and loyalty, and continually drive change. We prioritise collaboration, knowledge sharing and mentoring to bring out the very best in each other.

Together we celebrate our success, face challenges and live by our business vision and core values – Innovation, Collaboration, Commitment and Diligence.

St Ives PLC’s marketing services businesses Response One, Occam and Amaze One are an integrated proposition, focused around the four core areas of Media, Technology, CRM and Data Science. The group has the capability to support any stage of the customer lifecycle and offers clients the rare opportunity to have a single agency to seamlessly handle everything from media planning to customer retention.

THE POSITION

As Data Protection Officer, you will have responsibility for the management of Data Protection compliance with the relative legislative requirements including, but not limited to, those of the EU Data Protection Directive, GDPR and the UK Data Protection Act 1998.

THE LOCATION

Based in Bath (BA2 3LR), but will include travel across the UK

THE RESPONSIBILITIES

key responsibilities will include, but are not limited to:

  • Manage compliance reviews within the group of companies and develop action plans for appropriate areas.
  • Devise, implement and monitor policies that comply with legislation and amend as appropriate subject to changes in legislation.
  • Ensuring that requests from data subjects are dealt with promptly and in compliance with current privacy law.
  • Managing periodic audits of data protection compliance within the company and identifying actions necessary for remediation.
  • Responding to all privacy/confidentiality matters related to the privacy framework asked by external regulators, auditors and clients.
  • Providing appropriate advice and interpretation of the provisions of the Act as they impact the company’s activities in general and/or specific functions across all service lines and business units.
  • Maintaining the general data protection training programme within the company and delivering ad-hoc awareness and in-depth training as necessary.
  • Ensuring that the company’s notifications to the Information Commissioner are maintained and up to date and accurate.
  • Keep Directors up to date regarding their obligations under legislation.

THE REQUIREMENTS

Understanding of the European General Data Protection Regulation (GDPR)

  • Values and drives compliance
  • Proven ability to establish and maintain a high degree of confidentiality, respect, trust and credibility
  • Knowledge of cybersecurity risks and other information security standards
  • Qualification in Data Protection or GDPR is desirable

 Please click here for a full job description and details of how to apply.

SALES MANAGER AT OCCAM

Step into the exciting world of marketing as a Sales Manager. We are offering excellent benefits in a great environment, with opportunities to advance alongside some of the best leaders and talent within the marketing industry.

THE COMPANY

St Ives PLC marketing services businesses Response One, Occam and Amaze One are an integrated proposition, focused around the four core areas of Media, Technology, CRM and Data Science. The group has the capability to support any stage of the customer lifecycle and offers clients the rare opportunity to have a single agency to seamlessly handle everything from media planning to customer retention.

Occam has over 20 years’ experience delivering marketing technology solutions that manage data and turn it into actionable insights that power marketing communications and customer experiences.

THE POSITION

With a proposition covering Media Planning & Buying, Data, Analytics, Creative, Planning, CRM and Technology, we are looking for an experienced Sales Manager capable of developing and closing a sustainable pipeline across the three businesses’ offerings.

This key role is responsible for the planning and delivery of an effective territory sales plan and for delivering profitable new business and sustained client growth.  The role requires core sales skills and methodology experience, the ability to quickly absorb and understand multiple value propositions and to inspire the multi-disciplinary teams needed to deliver exceptional sales execution. Accountable for the client sales and financial forecast, you will orchestrate resources to achieve high levels of client and prospect value, generate organic growth, securing input from colleagues, as required.

THE REQUIREMENTS

  • 7+ years minimum in sales roles with experience of enterprise sales and demonstrable sales success against financial targets
  • Strong team player, ability to motivate and inspire multi-disciplinary colleagues with open and honest communication – and co-ordinate resources
  • Comfortable with owning and delivering personal prospecting plans
  • Excellent qualification skills
  • Ability to assimilate new material quickly – and to discern business value
  • Ability to plan, organise and effectively communicate compelling ideas and concepts at all levels, including C-suite

THE RESPONSIBILITIES

Key responsibilities will include, but are not limited to:

  •  Achieve monthly, quarterly and annual sales goals as assigned by management
  • Develop new business within a specified territory
  • Develop and manage sustainable pipeline of new business
  • Develop comprehensive Territory plans including Personal Prospecting and marketing collaboration commitments
  • Provide regular and complete activity and financial forecast reporting as required by management
  • Maintain and develop relationships with key technical and business stakeholders
  • Establish effective relationships with technology partners
  • Establish solid business relationships with the subject matter experts from Amaze One, Occam and Response One to protect and grow revenue streams from across our full range of services
  • Ensure that effective account and sales plans in place for key opportunities including but not limited to:

o   Close plans

o   Relationship and Decision Maps

  • Foster senior client relationships that establish the group of businesses as trusted partners

THE BENEFITS

  • Pension scheme
  • Healthcare
  • Life assurance
  • Discretionary bonus scheme
  • Generous holiday allowance
  • Plus more…

THE LOCATION

Based at one of our offices in Bath, Bristol or Chilcompton, includes travel across all 3 sites and customer locations throughout the UK.

WHY SHOULD YOU APPLY?

  • Excellent benefits
  • Growth and advancement opportunities
  • A great team of people
  • Relaxed working environment

INTERESTED?

For a full job description and details of how to apply, please contact Sian or Alex at Recruitment@occam-dm.com

CUSTOMER TARGETING MANAGER AT AMAZE ONE

THE COMPANY

Amaze One brings together more than 40 years’ experience of digital and data services and a deep understanding of people’s behaviour, into one powerful approach. Its offering includes a breadth of channel and data understanding in a united suite of services – each informing, and being informed by, the other.

St Ives PLC’s marketing services businesses Response One, Occam and Amaze One are an integrated proposition, focused around the four core areas of Media, Technology, CRM and Data Science. The group has the capability to support any stage of the customer lifecycle and offers clients the rare opportunity to have a single agency to seamlessly handle everything from media planning to customer retention.

THE POSITION

The role of the Customer Targeting Manager is to ensure the delivery of the client’s requirements in line with the definition of the service and Occam’s contracted Service Level Agreement with the client. It is the role of the Customer Targeting Manager to provide day to day service including; campaign requirements gathering, build and execution of all direct marketing campaigns and response reporting, ownership of campaign documentation and client communication.

THE LOCATION

Bristol

THE RESPONSIBILTIES

This is a CRM Communications role with a focus on delivery. It requires a high level of technical, administrative and communication skills. Key responsibilities will include, but are not limited to:

Brief Management

· Upfront requirements gathering of all client campaign work;

· Successful interpretation of campaign briefs received from the client, identifying any areas of the brief that require further clarification and/or approval;

· Ensure job output meets the requirements of the brief; and

· Ensure benchmarks for delivery are agreed with the client before any production work commences.

 

Customer Targeting Management

· Build and execute campaign selections using IBM Unica, Silverpop, Apteco FastStats (these are the major tools, there may be a need to use others from time to time)

· Communicate pre-campaign counts and advise where appropriate

· Ensure all campaigns are completed accurately and within the agreed timeframe;

· Ensure Quality Assurance procedures are adhered to and demonstrated to the client on a campaign by campaign basis;

· Deliver data to the client upon completion of a campaign, ensuring all data is handled securely and in accordance with the client’s and Occam’s security procedures;

· Run and manage all post-campaign reporting; working with the client to define the requirements for each campaign where necessary;

· Work with the client to help introduce best practise methods for control measurement and test and learn approaches in CRM communications;

· Have a full working knowledge and understanding of campaign tools to provide technical advice where needed; including to other internal Occam teams.

Communication

· Manage communications in respect of all client campaign work;

· Ensure support of activities of strategic customer accounts at all levels;

· Work alongside the other departments to plan the resource for the teams in order to provide service in line with the agreed client SLAs; and

· Manage all client campaign queries, escalating to other departments within Occam when required.

General

· Gain knowledge of client terminology and way of working;

· Investigate problems and advise options when queries arise, liaising with other departments or staff when required;

· Adopt and encourage an open-minded approach to new projects, considering companywide implications as well as departmental;

· Provide technical advice to other departments as and when required;

· Identify and suggest ways of continually improving the process of running campaigns;

· Ensure that the client is kept up to date with the progress of all campaigns, making them aware of any issues that may affect delivery;

· Attend internal or external client meetings when required; and

· Handle all data securely and responsibly, observing The Data Protection Act and Occam’s information security policy.

THE REQUIREMENTS

Essential:

· At least 2 year’s direct marketing industry experience;

· Excellent knowledge of campaign processes, including segmentation and targeting;

· Excellent campaign skills, preferably with experience in using IBM Silverpop/Marketing Cloud (highly desirable for this current role)

· Experience of campaign reporting and analysis;

· Experience of translating data into actionable insight relevant to marketing objectives;

· Strong MSOffice skills;

· Experience in dealing with clients at all levels;

· Experience in collaborating with other agencies to deliver campaigns

Desirable:

Good knowledge and experience of using digital marketing tools, preferably with experience in using: 

·         Pure 360

·         Unica e-Message

·         IBM Marketing Cloud

·         Salesforce Marketing Cloud

·         SAP

·         Experience of other campaign management tools, including:

·         Neolane

·         Alterian

·         Experience of working with Microsoft SQL Server databases using:

·         T-SQL (Management Studio)

·         SSIS

·         SSAS

·         SSRS

Please email Recruitment@occam-dm.com for a full job description and details of how to apply.

CRM COMMUNICATIONS DEVELOPER AT AMAZE ONE

THE COMPANY

Amaze One brings together more than 40 years’ experience of digital and data services and a deep understanding of people’s behaviour, into one powerful approach. Its offering includes a breadth of channel and data understanding in a united suite of services – each informing, and being informed by, the other.

St Ives PLC’s marketing services businesses Response One, Occam and Amaze One are an integrated proposition, focused around the four core areas of Media, Technology, CRM and Data Science. The group has the capability to support any stage of the customer lifecycle and offers clients the rare opportunity to have a single agency to seamlessly handle everything from media planning to customer retention.

Purpose of the role
The role of the CRM Communications Developer is a key role within the CRM Division. The focus of the role is to ensure the delivery of CRM campaigns through the building and deployment of CRM communications such as Email.


Main responsibilities
This is a CRM Communications role with a focus on delivery. It requires a strong level of technical, administrative and communication skills. Tasks include:
• HTML development of CRM Communication builds
• Campaign Management
• Brief Management
• Ensure job output meets the requirements of the brief;
• Ensure benchmarks for delivery are agreed before production work commences.
• Successful interpretation of campaign briefs received from the client, identifying any areas of the brief that require further clarification and/or approval
• Strong focus on testing and quality of final HTML outputs
• Keeping up with the latest email build techniques.
• The responsibility of improving our email building process with modern techniques and build tools.


Email Design & Development

• Drawing upon your strong email design and technical skills you will design and build HTML emails following current industry best practice guidelines. Ensuring all email templates and designs are responsive and maximised for mobile

• Create email campaign concept ideas as well as working from a client brief

• In addition, you will continually be looking to improve our existing and new email templates ensuring they are effective, on client brand and consistent to help maximise results
• Assist in the management, development and execution of all email marketing and data activities inside multiple ESP’s (Email Service Providers)
• Support the development of brand new creative(s) for our client’s customer lifecycle journeys
• Testing and debugging HTML emails, Cross browser / device testing


Communication
• Manage communications in respect of all client campaign work;
• Work alongside the other departments to provide service in line with the agreed client SLAs
• Provide regular updates around the status of your campaign builds
• Collaborating with designers.


General
• Constantly looking to improve the standard of outputs, with a finger on the pulse of modern email design and build.
• Gain knowledge of client terminology and way of working;
• Investigate problems and advise options when queries arise, liaising with other departments or staff when required;
• Adopt and encourage an open-minded approach to new projects
• Provide technical advice to other departments as and when required
• Identify and suggest ways of continually improving the process of running campaigns
• Ensure that the client team is kept up to date with the progress of all campaigns, making them aware of any issues that may affect delivery;
• Attend internal or external client meetings when required
• Good understanding of grammar


Skills & Experience
Essential:
• Strong technical background with excellent HTML and CSS skills
• Experience in a direct marketing industry environment;


Desirable:
• Good knowledge and experience of using digital marketing tools, preferably with experience in using:
• Hands on campaign skills, preferably with experience in using Email Deployment Platforms such as:


o Pure 360
o Unica e-Message
o IBM Marketing Cloud
o Salesforce Marketing Cloud
o InTouch
o Click Dimensions


• Strong MSOffice skills
• Creation of all design assets including banners, landing pages and display creative
• Web design/ development skills
• Experience of copywriting
• Knowledge of modern front end development tooling. Specifically Node and Grunt / Gulp.
• Knowledge of CSS pre-processors. Specifically SASS.
• Creation of all design assets including banners, landing pages and display creative
• Web design/ development skills
• Experience of copywriting

THE LOCATION

Bristol

Please email  Recruitment@occam-dm.com for a full job description and details of how to apply.